CCB SERVICE DELIVERY CHARTER (SERVICOM)

 

(i) Vision and Mission Statement

 

Vision: Rectitude In Public Office

 

Mission: To Establish A High Standard Of Morality In the conduct Of

Government business through the enforcement of The Code Of

Conduct For Public Officers.

 

(ii) Details of Business Transacted

Receive and process Assets Declaration Forms – Form CCB-1

Verification of Assets Declared in Form CCB-I

Investigation of complaints and petitions regarding breaches of the Code of Conduct for Public Officers.

Prosecution of established cases of breach of the Code.

Monitoring compliance with the Code

Enlightening the public on the Code, consequences of breach and the responsibility of the public as stakeholders in the fight against corruption.

 

(iii) Details of ‘Customer’

The Customers of the Code of Conduct Bureau include the following:-

- All Public Officers (including political office holders).

Government Anti-corruption Agencies such as Independent Corrupt Practices

And Other Related Offences Commission (ICPC), the Judiciary, the Nigerian Police State Security Service (SSS), National Intelligence Agency (NIA), Public Complaints Commission, (PCC) Public Accounts Committee, (PAC)

- The Presidency

- The General Public

- Mass Media

Non-Governmental bodies including Anti-corruption organisations such as

Transparency in Nigeria (TIN), Campaign for Democracy (CD).

 

(iv) Statement of Services

 

The Code of Conduct Bureau shall obtain updated Nominal Rolls of all public officers from the following organisations:- Office Of The Head Of Service Of The Federation (OHSF), - Office Of The Secretary To The Government Of The Federation (OSGF) and the Federal Civil Service Commission (FCSC). This is to guide the Bureau in the administration of Assets Declaration Forms to Public Officers.

- Issue Assets Declaration Form CCB I free of charge to Public Officers on assumption of duty, thereafter, every four years and on leaving the service.

- Issue Assets Declaration Form CCB I free to Political office holders on assumption and vacation of office.

- Receive completed Assets Declaration Forms and retain custody of same.

- Computerise the details of completed Assets Declaration Forms for easy retrieval and other purposes.

- Carryout verification of Assets declared by Public Officers.

- Receive petitions and complaints from members of the Public on breach of the Code, such as bribery, corruption, abuse of office etc. Such petitions/complaints shall be in written form and duly signed.

- Pursuant to above, every petition/complaint received shall be acknowledged within 48hrs.

- All such petitions/complaints shall be processed and preliminary investigation commenced within two weeks of receipt.

- At the end of every investigation exercise, the petitioner(s) shall be informed/notified in writing, of the outcome of the petition.

- The investigation process shall maintain confidentiality of the petitioner(s)/witnesses unless other wise stated by such persons.

- Established breach of the Code shall after investigation, be forwarded to the Code of Conduct Tribunal (CCT) for prosecution within two weeks on completion of investigation.

- The Bureau will use the Mass Media, Posters, Stickers, Sponsored Programmes, Hand Bills, Bill Boards, Children’s Programmes, Public Fora, and Workshops to enlighten the public on the following:

- Provisions of the Code of Conduct for Public Officers as spelt out in CCB Act Cap 56 LFN1990.

- Consequences of breach of the Code

- Their responsibilities as stakeholders to be vigilant, and

- Their obligation to report any breach of the Code to the Code of Conduct Bureau for action.

 

(v) Where to get the Services

 

- Public Officers may collect Assets Declaration Forms at the following points:

For those in Abuja:

(a) The Code of Conduct Bureau,

Block 3, Matadi Street

Zone 3, Wuse

Abuja

(b) The Code of Conduct Bureau State Offices, in all the State Capitals in Nigeria and FCT Office – Gwagwalada.

- All petitions and complaints on breach, such as bribery, abuse of office, conflict

of interest, immoral acts, negligence of duty shall be reported in writing to The Chairman, Code of Conduct Bureau, Abuja or through the nearest CCB State Office in the Country.

(vi) Details of Grievances Redress Mechanism, and how to

access it.

All grievances against services offered by the Bureau or against any Officer(s) of the Bureau shall first be reported to The Chairman.

Secondly the Chairman shall review/verify the grievances.

Thirdly the Chairman shall take necessary steps to ensure that justice is done.

The Bureau could also be accessed via the CCB Website on www.codeofconductbureau.com its e-mail address: codeofconductbureau@yahoo.com or info@codeofconductbueau.com

- Petitions/Suggestions could also be dropped in any of the suggestion Boxes- at the Bureau Headquarters, State Offices and other designated areas.

(vii) Expectations From the Customer

- Every Public Officer is expected to declare his/her Assets on assumption of duty, thereafter, every four years and on leaving the service.

- Every Public Officer is expected to return the completed Assets Declaration Form to the Bureau within 30 days of receipt at the point of collection of the Form.

- All Political Office-holders are expected to declare their Assets on assumption of duty and on vacation of office.

- It is the moral duty and responsibility of every citizen to report observed breach of the Code including corrupt practices such as bribery, abuse of office, negligence of duty, immoral acts etc to the Bureau for action.

- No one should offer an officer of the Bureau gratification, bribe or any other form of gift as inducement in order to influence him/her in the performance of his/her duties.

- The public is expected to report the demand for gratification or inducement by an officer of the Bureau during the performance of his/her.